About ServeTech
ServeTech is a Zendesk Marketplace app creator. Our flagship app Skill Tracer analyzes your ticket history, identifies what each agent is best at, and writes skill tags directly into Zendesk. Your existing routing engine takes over from there. The right ticket reaches the right agent without anyone doing it manually.
The Gap and the Skill Tracer Bridge
Skill-based routing already works, in theory. Native tools like Zendesk require manual skill tags that decay the moment someone's hired, promoted, or improves, so routing quietly breaks.
Our app, Skill Tracer, closes that gap. It keeps skill data current automatically, so the routing engine you already have finally works the way it was supposed to.
Our Key Features
Automated Skill Tagging
Analyzes up to 365 days of ticket resolution data on first install, then updates daily from there. Scores agents on speed, CSAT, and volume. Tags the top performers in each category automatically.
Built for Zendesk
Installs from the Zendesk Marketplace. Works with your existing Zendesk Support Professional or Enterprise suite. Setup with zero configuration.
$10/agent/month
At $10 per agent per month, a 35-agent team pays $350 a month. That is less than the cost of two hours of manual tag maintenance per week, and those hours do not come back.
INDUSTRY RESULTS
What the Research Shows
5-15%
Higher first-contact resolution with specialist agents vs. generalists.
1:1
For every 1% improvement in first contact resolution companies saw 1% savings in operation costs and 1% improved customer satisfaction scores
1:2.5
For every 1% improvement in first contact resolution companies saw 2.5% improvement in employee satisfaction
Sources:
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SQM Group
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NICE CXone
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Zendesk
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Dialpad
Testimonials
ServeTech is in its launch phase and we are signing our first customers now. If your team runs Zendesk and routing accuracy is a problem worth solving, we would like to earn a spot on this page. Start free, no credit card required.
FAQs
Frequently Asked Questions
How does ServeTech work?
ServeTech reads up to your last 365 days of solved tickets on first install, scores each agent across skill categories using resolution speed, CSAT, and volume, and writes skill tags to Zendesk automatically. After that, every daily run pulls only new tickets so scores stay current without redundant processing. Tags refresh every night.
Do we need Zendesk Enterprise?
ServeTech works with Zendesk Suite Professional and above. Skills-based routing is included in your existing plan.
Is there a free trial?
Yes. ServeTech Premium starts with a 7 day free trial so you can see the full product on your real Zendesk data. If you do not upgrade, the free plan keeps skill tags current and gives you a simpler top-three view in each category.
