About ServeTech
ServeTech is a Zendesk Marketplace plugin that analyzes your ticket history, identifies what each agent is best at, and writes skill tags directly into Zendesk. Your team's built-in routing engine takes over from there. The right ticket reaches the right agent without anyone doing it manually.
Our Key Features
Automated Skill Tagging
Analyzes 90+ days of ticket resolution data. Scores agents on speed, CSAT, and volume. Tags the top performers in each of your categories automatically.
Built for Zendesk
Installs from the Zendesk Marketplace. Connects via OAuth. Works with your existing Suite Professional setup with zero configuration.
$10/agent/month
At just $10 per agent per month, ServeTech provides a cost-effective solution for mid-market companies looking to optimize support workflows.
INDUSTRY RESULTS
What the Research Shows
5-15%
Higher first-contact resolution with specialist agents vs. generalists.
Source: SQM Group
$200K
Annual cost savings documented with intelligent routing. Same team, same headcount.
Source: DevIT Cloud case study
82%
Of customers expect to resolve their issue with one person.
Source: NICE CXone
Testimonials
Customer testimonials coming soon. ServeTech is currently preparing to launch. Want to be one of our first customers and share your experience here? Start a free trial.
FAQs
Frequently Asked Questions
How does ServeTech work?
ServeTech reads your last 90 days of solved tickets, scores each agent across skill categories using resolution speed, CSAT, and volume, and tags the top performers automatically. Tags refresh daily.
Do we need Zendesk Enterprise?
ServeTech works with Zendesk Suite Professional and above. Skills-based routing is included in your existing plan.
Is there a free trial?
Yes. ServeTech scores your first 3 agents before billing begins. You see results before you pay.
